Over the years, Indian IT service offerings have evolved from application development and maintenance, to emerge as full service players providing testing services, infrastructure services, consulting and system integration. The coming of a new decade heralds a strategic shift for IT services organisations, from a ‘one factory, one customer’ model to a ‘one factory, all customers’ model. Central to this strategy is the growing customer acceptance of Cloud-based solutions which offer best in class services at reduced capital expenditure levels.

Key Highlights during FY2012

• IT services exports is the fastest growing segment, growing by 19 per cent in FY2012, to account for exports of USD 40 billion

• Considerable traction in traditional segments – custom application development, application management, IS outsourcing and software testing
• Increased acceptance from mature segments such as BFSI, US, and large corporations, and emerging segments such as retail, healthcare, utilities, SMBs, Asia Pacific and RoW
• Industry re-tooling itself to adjust to rapid change in customer priorities – from SLAs to increased time-to-market
• Emerging technologies – cloud computing, mobility, social media and big data/analytics unleashing new opportunities for the industry
• IT services is the fastest growing segment in the Indian domestic market, growing by 18 per cent to reach Rs 589 billion, driven by increasing focus by service providers