The Indian IT-BPO industry has proved to be a premier source of mass employment across the country. However, to attain ‘industry-ready’ status, organisations were required to equip their employees with a new set of skills – foreign language capabilities, global business process knowledge, sales and marketing skills, research (business, market, fi nancial) and business analytics. Service providers are effectively utilising India’s talent pool by designing large scale talent re-engineering initiatives and employee engagement activities. This is enabling the industry to provide both end-to-end and high-end value-added services across sectors/p>

Key Highlights during 2012

• India’s talent base expanding rapidly with an annual addition of nearly 4.4 million graduates and postgraduates in FY2012
• India retains its dominant position as the leading country to churn out ‘Ready-to-hire’ pool of graduates, ~400,000-500,000, in 2011
• Industry-NASSCOM-Government initiatives to enhance long-term employability through finishing schools, mentorship programmes, setting up industry benchmark (NASSCOM Assessment of Competence) and IT-BPO Sector Skill Council (SSC) initiative
• Internally, supply side is taking several employee engagement initiatives to retain human capital– retention/performance-based bonuses, rewards & recognitions, career development plans, up/cross-skilling, CSR initiatives, etc.